The bso Quality System: The Benchmark for Professional Consulting
In an unregulated market, the bso label provides the necessary orientation. We make quality visible and verifiable, creating binding trust between professionals, companies, and clients.
Quality Assurance in a Free Consulting Market
The consulting market is unregulated, making professionalism often difficult to recognise. The bso quality system provides reliable orientation: it defines exact standards for coaching, supervision, and organisational consulting and guarantees their consistent implementation.
The foundation consists of binding criteria regarding qualifications, professional practice, ethics, and continuous development. These standards are a mandatory requirement for membership and the right to display the bso seal of quality.
Quality at the bso is an continuous process: we continuously develop our standards and address breaches through an independent complaint management system. This ensures that professional consulting remains transparent and credible at all times.
Three Pillars for the Highest Consulting Quality
Sound Training
Proven expertise as a foundation
bso consultants have completed recognised and accredited training in coaching, supervision or organisational consulting. This training meets all binding criteria regarding scope, practical relevance, self-reflection and the qualifications of the trainers. Additionally, several years of consulting experience are a prerequisite for membership of the association.
Binding Code of Ethics
An mindest that creates security
All members commit to strict compliance with the bso Code of Ethics. This regulates professional interaction with clients in a binding and transparent manner. The guidelines range from absolute confidentiality and clear contract clarification to the responsible handling of power and personal boundaries within the consulting process.
Continuous Development
Quality as a dynamic process
bso quality does not end with certification. All bso consultants commit to regular further training, professional reflection, and the continuous development of their consulting practice. These obligations are verifiable at any time and form an essential part of the association’s ongoing quality assurance.
Professional Complaint Management
Quality proves itself particularly in difficult situations. A central element of the bso quality system is the structured complaint management process. It protects clients and underlines the integrity of the professional association.
Services of the complaint management system:
- Independent Ombudsman's Office: Netural mediation in the event of disagreeements
- Expert Ethics Committee: Clear sanctions for breaches of the code
- Transparent procedures: Fair and discreet clarification of all concerns
Technical Govrenance by the AQC
The Admissions and Quality Commission (AQC) is the central technical body of the bso. It operates autonomously and independently, ensuring that the bso label remains a promise you can rely on.
Core tasks of the AQC:
- Managing individual admission procedures for active members with unique educational backgrounds
- Concluding and monitoring contracts with bso training partners
- Review the entire quality assurance system for all members
- Ordering necessary measures in the event of non-compliance with the bso standards
- Close cooperation with the Admissions and Quality Department
The Quality Check: bso vs. the Free Market
Consulting with the bso Quality Seal
✓ Proven expertise through recognised training and years of practice
✓ Binding ethics via the bso code as a conractural obligation
✓ Guaranteed relevance thanks to regularly reviewed futher training
✓ Maximum protection through an independent ombudsman and an ethics committee
✓ Full transparency thanks to publicly accessible quality standards
Consulting on the Free Market
⚠ Unclear qualifications due to a lack of standardised training and evidence of practice
⚠ Non-binding values without an ethical control body or sanctions
⚠ Random knowledge as there is no obligation for professional development
⚠ Increased risk in conflicts due to a lack of neutral points of contact
⚠ Low clarity as quality and standards are difficult to assess
Quality Principles and Guidelines
Here you will find all key principles, guidelines and regulations relating to the bso quality system. These documents form the binding basis for our professional standards and for quality assurance in consulting.